Amazing Idea, Average Quality, Poor Customer Service

Review for BigBackBaller

Product idea: 5 Star
Quality: 3 Star
Company Service: 0 Stars
Read on….
To start – Amazing Product. The BigBackBaller is soooo much better than a conventional roller!! The fact that you can hit two muscle groups at once is great. But my favourite aspect is that it is fixed in one spot on the ground. Those who have used conventional rollers in the past will know how annoying it is as you migrate across the room as the roller gets further away from you. Not with with the BigBackBaller though!!
Now before I criticise,I think the product is great BUT….
After unboxing mine on delivery the metal frame had approximately an inch square of paint missing and that area was covered in rust. Obviously you don’t ever expect this but you especially don’t expect it with a premium price. Obviously if I had received standard customer service on this matter I would not be too bothered. However…
I immediately made phone call, was told I would be phoned back in 15 mins and I have heard nothing since. I have tried contacting them since to no avail.
If I receive adequate Customer Service after this review I will happily edit it.
Product idea: 5 Star
Quality: 3 Star
Company Service: 0 Stars

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